Shipping Policy

Last Updated: 01/06/26

At Rype (“Company”, “we”, “our”, or “us”), we are committed to ensuring that your order is processed, packed, and delivered efficiently and safely. 

This Shipping Policy outlines our order processing timelines, shipping procedures, delivery expectations, and responsibilities relating to orders placed through https://rype.skin/  (“Website”).

By placing an order through our Website, you acknowledge and agree to the terms outlined below.

1. Shipping Coverage

We currently ship to serviceable locations across India, subject to courier availability and logistics support.

Delivery availability may vary depending on:

  • Serviceable PIN codes
  • Courier partner coverage
  • Regional accessibility
  • Operational limitations

We reserve the right to refuse shipment to certain locations if delivery is unavailable or operationally restricted.

For shipping-related concerns, customers may contact us at support@rype.skin or through the Contact Us form available on the Website

2. Order Processing Timeline

Orders are generally processed within 1–3 business days after successful payment confirmation.

Order processing includes:

  • Order verification
  • Payment confirmation
  • Packaging preparation
  • Quality checks
  • Dispatch coordination

Orders placed on:

  • Sundays
  • Public holidays
  • Non-working business days

may experience delays in processing.

Please note that order processing time and shipping time are separate.

Example:

  • Order Processing: 1–3 business days
  • Shipping Timeline: 3–5 business days after dispatch

3. Shipping Timeline

Once an order is dispatched, estimated delivery timelines are 3–5 business days, depending on the delivery location and courier partner serviceability.

Delivery timelines are indicative estimates and are not guaranteed.

Delays may occur due to:

  • Courier disruptions
  • Weather conditions
  • Public holidays
  • High order volumes
  • Regional accessibility limitations
  • Government restrictions
  • Transportation interruptions
  • Operational issues beyond reasonable control

While we strive to deliver within the estimated timeline, delays may occasionally occur and shall not automatically qualify for cancellation or compensation.

4. Shipping Charges

Shipping charges, if applicable, shall be displayed during checkout.

Applicable charges may vary depending on:

  • Order value
  • Delivery location
  • Promotional offers
  • Shipping method selected

If free shipping is applicable, the terms shall be displayed during checkout or promotional campaigns.

We reserve the right to revise shipping fees at any time without prior notice.

Prepaid Orders Only

Currently, we accept prepaid orders only. This helps us ensure faster order processing and delivery while maintaining efficient operations.

5. Order Confirmation

Upon successful order placement, customers may receive an order confirmation through:

  • Email
  • SMS (if applicable)
  • WhatsApp notification (if applicable)

Order confirmation indicates receipt of your order request but does not necessarily confirm dispatch.

6. Shipment Tracking

Once an order is dispatched, customers may receive:

  • Shipment confirmation
  • Tracking details
  • Courier partner information
  • Estimated delivery updates (if available)

Tracking information may require some time to become active depending on courier systems.

Customers are encouraged to monitor shipment progress using the tracking information provided.

7. Customer Responsibility for Delivery Information

Customers are responsible for providing accurate shipping details, including:

  • Full name
  • Complete delivery address
  • PIN code
  • Contact number
  • Landmark (where applicable)

We shall not be responsible for failed deliveries or delays arising from:

  • Incorrect address information
  • Incorrect phone number
  • Incomplete shipping details
  • Customer unavailability during delivery

Address modifications may not be possible once an order has been dispatched.

8. Failed Delivery Attempts

Courier partners may attempt delivery multiple times depending on their service policies.

Delivery may fail due to:

  • Customer unavailable at delivery location
  • Incorrect address provided
  • Incorrect contact information
  • Restricted delivery access
  • Refusal to accept shipment

Where delivery fails, the package may be returned to us.

Additional shipping charges may apply for re-dispatch, where applicable.

9. Damaged, Tampered, or Incorrect Deliveries

Customers are encouraged to inspect packages at the time of delivery.

If an order appears:

  • Damaged during transit
  • Tampered with
  • Defective
  • Incorrectly delivered

customers must notify us within 48 hours of delivery.

Customers may be required to provide:

  • Order number
  • Clear photographs/videos of the product and packaging
  • Description of the issue

Claims raised after 48 hours from delivery may not be eligible for review.

10. Delivery Delays

Although we strive to deliver products on time, delays may occasionally occur due to circumstances beyond reasonable control.

These may include:

  • Weather disruptions
  • Public holidays
  • Courier partner delays
  • Transportation interruptions
  • Regional service limitations
  • High seasonal order volumes
  • Government restrictions

The Company shall not be liable for losses or inconvenience caused by delivery delays resulting from third-party logistics or force majeure circumstances.

11. Policy Updates

We reserve the right to update or revise this Shipping Policy at any time without prior notice.

Updated versions shall become effective immediately upon publication on the Website.

Customers are encouraged to review this page periodically.

12. Contact Us

For shipping-related concerns, contact:

Rype
Email: support@rype.skin
Customers may also contact us through the Contact Us form available on the Website.