Refund and Returns Policy

Last Updated: 01/06/26

At Rype (“Company”, “we”, “our”, or “us”), customer satisfaction is important to us. As a skincare brand, we maintain strict hygiene and product safety standards. 

This Return & Refund Policy explains the eligibility, process, and conditions relating to returns, replacements, refunds, and damaged or defective product claims for purchases made through https://rype.skin/ (“Website”).

By placing an order on our Website, you acknowledge and agree to this policy.

1. Return Eligibility

Due to hygiene, safety, and product integrity reasons, opened, used, or tampered skincare products are not eligible for return.

Returns or replacements may only be accepted under the following circumstances:

1. The product received is damaged during transit
2. The wrong product was delivered
3. The product received is defective

Return or replacement requests submitted for reasons outside the conditions listed above may not be accepted. 

2. Products Not Eligible for Return

The following products are not eligible for return, exchange, or refund:

• Opened products
• Used products
• Tampered products
• Products damaged after delivery due to misuse or improper handling
• Products returned without prior notification
• Products reported beyond the allowed claim window

As skincare products are personal-use items, we are unable to accept returns based on:

• Change of mind
• Personal preference
• Fragrance or texture preference
• Skin compatibility concerns
• Incorrect product selection by the customer

Customers are encouraged to carefully review product descriptions, ingredients, suitability, and usage instructions before placing an order.

3. Reporting a Damaged, Defective, or Incorrect Product

Customers must notify us within 48 hours of delivery if:

• The product is damaged
• The product is defective
• The wrong item has been delivered

Claims raised after 48 hours from delivery may not be eligible for review.

To initiate a claim, customers must contact us at support@rype.skin or through the Contact Us form available on the Website. 

Please include:

• Full name
• Order number
• Description of the issue
• Clear photographs or videos of:
  • The product received
  • Packaging condition
  • Shipping label (where applicable)

Failure to provide sufficient supporting evidence may result in claim rejection.

4. Verification & Approval Process

Once a request is received, our team may review the submitted details to determine eligibility.

Verification may include:

• Visual inspection of photographs/videos
• Order validation
• Delivery confirmation
• Product verification

We reserve the right to:

• Approve a replacement
• Approve a refund
• Reject claims that do not meet policy requirements

Approval timelines may vary depending on verification requirements.

5. Replacement Policy

If a claim is approved, we may offer a replacement product where applicable.

Replacement eligibility shall depend on:

• Product availability
• Verification outcome
• Nature of issue reported

Replacement shipments may follow standard shipping timelines.

If the same product is unavailable, we may:

• Offer an equivalent replacement, or
• Process a refund, at our sole discretion.

6. Refund Policy

Refunds may be approved in cases where:

• A replacement is not possible
• A defective or damaged product claim is approved
• An incorrect product delivery claim is verified

Approved refunds shall be initiated through the original payment method used during purchase.

Refund processing timelines may vary depending on:

• Banking partner timelines
• Payment gateway processing
• Financial institution policies

Once initiated, refunds may take 5-10 business days to reflect in the customer’s account, depending on banking and payment gateway processing timelines. 

7. Order Cancellation

Customers may request order cancellation before dispatch.

Cancellation requests submitted after dispatch may not be accepted.

We reserve the right to cancel orders due to:

• Product unavailability
• Payment issues
• Pricing errors
• Fraud prevention concerns
• Operational limitations

If payment has already been completed for a cancelled order, refunds shall be initiated accordingly.

8. Incorrect Address or Failed Delivery

Refunds or replacements may not be applicable where delivery fails due to:

• Incorrect address provided
• Incorrect phone number
• Customer unavailability
• Refusal to accept delivery

Additional shipping charges may apply for re-dispatch requests.

9. Limitation of Liability

The Company shall not be responsible for:

• Skin sensitivity or allergic reactions
• Customer dissatisfaction based on personal preference
• Improper product use
• Damage caused by incorrect storage or handling
• Delays caused by courier services or third parties

Customers are encouraged to conduct a patch test before first-time use.

10. Policy Updates

We reserve the right to modify or update this Return & Refund Policy at any time without prior notice.

Updated versions shall become effective immediately upon publication on the Website.

Customers are encouraged to review this page periodically.

11. Contact Us

For return, replacement, or refund-related concerns, contact:

Rype
Email: support@rype.skin
You may also contact us through the Contact Us form available on the Website.